Assistant, Support Specialist, Help Desk Technician

1 week ago


Everton Park, Queensland, Australia Lawson Elliott Full time
About the Role:

We are seeking a skilled Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers. Your primary focus will be on resolving technical issues and queries in a timely and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Provide technical support and resolve issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues
  • Document and track customer interactions

Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong technical skills and knowledge of software applications
  • Experience in a customer-facing role

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