Senior AML/CTF Compliance Manager

6 days ago

Brisbane, Queensland, Australia Credit Union Australia Full time
About the Role

As a key member of the Great Southern Bank team, you will play a pivotal role in ensuring the bank's AML/CTF operational processes are streamlined and compliant. Your expertise will be instrumental in supporting the management of the bank's AML/CTF program, ensuring the delivery of all relevant responsibilities and obligations.

You will be responsible for leading, supporting, coaching, and inspiring a team of Customer Due Diligence Officers to deliver operational Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) responsibilities and obligations. Your day-to-day support will be invaluable to your manager, overseeing team processes to ensure the bank's ongoing commitment to sustainable compliance for AML/CTF and broader financial crime regulatory obligations.

Key responsibilities will include:

  • Providing an escalation management path for the team to follow when required
  • Day-to-day operational management of processes and team leadership when the Manager is away or unavailable
  • Driving the delivery of daily operational strategies, priorities, and processes ensuring adherence by all team members
  • Driving operational performance, including achieving all performance metrics, and consistently identifying opportunities for process and performance improvement
  • Reviewing team output to ensure compliance to policy and Customer Due Diligence obligations, providing real-time solutions when team members face challenges
  • Conducting quality assurance for key Customer Due Diligence processes as per the AML QA guideline and leading key actions to drive quality improvement
  • Championing the identification and implementation of process improvement initiatives
  • Performing operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance
About You

To succeed in this role, you will need:

  • 3-5 years' experience in a similar role, specifically working and supporting customers onboarding and/or KYC, and/or AML/CTF management and customer contact and complaint resolution experience
  • Demonstrated understanding for identification and verification of KYC/AML and regulatory compliance documents
  • Experience within the Financial Services or related industry with exposure to resource planning, modelling, and scheduling preferably with exposure to Active Operations Management (AOM)
  • Industry-related study, qualifications, and/or experience
What's in it for you?

At Great Southern Bank, we want you to make an impact. You will be part of a growing and innovative organisation, with the ability to influence the people, culture, and practices of the bank to keep us at the top of our game.

You will be able to make a bigger difference with us. While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great customer service. To help you be at your best, we provide a collaborative, flexible, and supportive working environment that helps you balance career, family, health, and the things you love doing. We have a variety of employee benefits that you can access, including discounted financial and insurance products, a variety of leave options, and benefits and incentives covering health, wellness, and lifestyle options.

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