Senior AML/CTF Compliance Manager

1 month ago

Brisbane, Queensland, Australia Credit Union Australia Full time
About the Role

As a Senior Customer Due Diligence Advisor, you will play a critical role in supporting the management of Great Southern Bank's Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) operational processes. You will be responsible for ensuring the compliant delivery of all relevant responsibilities and obligations, while also leading and supporting a team of Customer Due Diligence Officers.

Key Responsibilities
  • Provide escalation management and support for the team, including 4-eye review for critical processes;
  • Day-to-day operational management of processes and team leadership when the Manager is away or unavailable;
  • Drive the delivery of daily operational strategies, priorities, and processes, ensuring adherence by all team members;
  • Conduct quality assurance for key Customer Due Diligence processes and lead key actions to drive quality improvement;
  • Champion the identification and implementation of process improvement initiatives;
  • Perform operational processes as required when volume is above team capacity and/or key service level expectations are close to or above tolerance.
About You

We are looking for an experienced professional with a strong understanding of AML/CTF management and customer contact and complaint resolution experience. You will have a demonstrated understanding of identification and verification of KYC/AML and regulatory compliance documents, as well as experience within the Financial Services or related industry with exposure to resource planning, modelling, and scheduling.

What's in it for You

We want you to make an impact and be part of a growing and innovative organisation. You will have the opportunity to influence the people, culture, and practices of Great Southern Bank and make a bigger difference with us. We offer a collaborative, flexible, and supportive working environment that helps you balance career, family, health, and the things you love doing. We have a variety of employee benefits that you can access, including discounted financial and insurance products, leave options, and benefits and incentives covering health, wellness, and lifestyle options.

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