Customer Experience Leader

3 days ago

Bayswater North, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

Stay Ahead of the Curve with a Top-Notch Customer Experience Team

Oscar Wylee is an innovative optometry company dedicated to delivering exceptional patient care. We have 130+ stores located in Australia, New Zealand and Canada, employing 1000+ worldwide.

Our team is passionate about making a positive difference to communities needing access to this important service. Our in-house designers are inspired by the latest global fashion trends, bringing unique and fashionable products direct from our manufacturers.

About the Role

As a customer-focused leader, you will support our Store Managers in overseeing the day-to-day operation of the retail arm of our service. This involves ensuring compliance to company policies and procedures, particularly when the Store Manager is not on shift.

Collaborating closely with our Optometrists, you will help deliver a superior customer experience. You will set a positive example for your team members, who rely on your ability to resolve complex problems.

About the Person

This role suits individuals with a passion for leadership, customer service, and teamwork. While optical industry experience is helpful, it's not essential. We're looking for effective and caring leaders who can think critically, make sound decisions, and drive growth.

  • Experience in optics or a related field is preferred.
  • A minimum of 3 years of strong experience in customer-facing roles involving sales.
  • Supervising other workers and delivering on-site training to junior team members.
  • Ability to build meaningful relationships with customers.
  • A collaborative and consultative approach to team work and leadership.

This is an excellent opportunity for someone looking to progress beyond a customer-facing role and join a growing global network of optometry service providers.

Applicants should possess strong communication skills and be able to demonstrate their skills and qualifications effectively.

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