AI Product Trainer

2 days ago

Sydney, New South Wales, Australia Thomson Reuters Full time
About the Role

We are seeking an experienced AI Product Trainer to join our AEM Customer Training Team at Thomson Reuters. As a key member of our team, you will be responsible for developing and implementing strategies to drive product adoption and maximize usage of our generative AI software.

Key Responsibilities:
  • Onboarding and training customers on our software, including developing customized training programs to meet specific client needs.
  • Scheduling regular client meetings to ensure customers' training needs are being met, including offering customized training programs.
  • Providing support to customers by responding to research queries.
  • Communicating with internal departments, including sales, product development, and commercial, to provide customer feedback.
  • Developing long-term strategies to improve customer satisfaction and increase retention rates.
About You

We are looking for a candidate with a law degree and ideally experience in legal technology. You should have experience with training and interacting with customers, be interested in learning about new technology and software, and possess a positive attitude, enjoy problem-solving, and help customers. You should also be comfortable working on cross-functional teams and contributing to projects.

What's in it for You?

As a member of our team, you will have the opportunity to work in a dynamic and inclusive environment that values diversity and inclusion. You will have access to comprehensive benefit plans, flexible work arrangements, and opportunities for professional growth and development. You will also be part of a team that is committed to making a positive impact on society through our work in the legal and financial industries.

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