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Administrative Operations Manager

1 week ago

Melbourne, Victoria, Australia Kia Ora Digital Full time

Kia Ora Digital is a pioneering SEO agency focused on helping eCommerce and SaaS brands unlock their full potential through cutting-edge organic search strategies. With a strong presence in multiple regions, we're driving innovation and pushing the boundaries of digital marketing.

This is an exciting opportunity for an ambitious individual to join our team as an Operations Executive Assistant. In this role, you'll be responsible for supporting our leadership team while maintaining the smooth operation of our internal processes. Your primary focus will be on providing administrative support, coordinating client accounts, and driving operational efficiency.

Responsibilities:

Administrative Support

  • Manage the schedules of our leadership team and coordinate meetings, events, and deadlines.
  • Oversee team inboxes and Slack channels to ensure seamless internal communication.
  • Organize team events and activities to promote collaboration and engagement.

Client Account Coordination

  • Create professional and visually appealing client reports and presentations.
  • Support the Account Management team in scheduling client meetings and tracking deliverables.

Operational Efficiency

  • Collaborate with leadership to refine our workflows and implement new processes.
  • Identify areas for improvement and collaborate on implementing changes.
  • Maintain and update our company documentation, policies, and operational guidelines.

Project Coordination

  • Support the planning and execution of internal and client-facing projects, ensuring timely completion and meeting deadlines.

About Us:

We're seeking an experienced Operations Executive Assistant who is highly organised, tech-savvy, and possesses excellent analytical skills. You should be able to balance multiple priorities, work effectively under pressure, and maintain a positive attitude in a dynamic team setting.

  • You possess a sharp eye for detail and ensure accuracy in all tasks.
  • You're proficient in using various software systems and tools.
  • A natural problem solver with a passion for finding solutions and driving results.
  • You're adaptable and thrive in environments with shifting priorities.
  • You're comfortable handling multiple deadlines and maintaining composure in high-pressure situations.
  • You're resourceful and solution-focused, always looking for ways to improve processes and enhance efficiency.
  • You bring a positive attitude and energy to your work, thriving in a collaborative team environment.

Skills and Qualifications:

Essential:

  • At least 1-3 years of experience in operations, administration, or a similar support role.
  • Proven presentation skills with expertise in tools like Google Slides, Figma, or Canva.
  • Exceptional communication and interpersonal skills.
  • Proficiency in Google Workspace, Slack, and Notion.

Desirable:

  • Experience in digital marketing or SEO-focused environments.
  • Familiarity with CRM platforms such as HubSpot.
  • A creative and proactive mindset with the ability to handle multiple tasks.

What We Offer:

  • Global opportunities: Work with clients and teams across multiple regions.
  • Creative Freedom: Combine operational excellence with opportunities to contribute to marketing and design initiatives.
  • Career Growth: Develop your skills and expertise within the company, with access to innovative technologies and digital marketing strategies.
  • Supportive Team Culture: Join a collaborative team that values creativity, respect, and work-life balance.

Application Instructions:

Please submit your CV and a cover letter showcasing your relevant experience, skills, and creative contributions.