Customer Service Team Lead

12 hours ago


Fairfield, Queensland, Australia Bunnings Full time

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand, catering to consumer and commercial customers through a network of stores, trade centres, frame and truss sites, and online platforms.

Job Overview

As a key member of our team, you will be responsible for providing exceptional customer experiences across our stores. Your primary focus will be on ensuring every interaction with our customers is positive and memorable.

You will work closely with your colleagues to maintain a clean and organized store environment, manage stock effectively, and provide assistance at checkout registers. Your ability to work collaboratively as part of a supportive team is crucial to our success.

Key Responsibilities:
  • Providing outstanding customer service across all aspects of the store
  • Maintaining accurate stock levels and ensuring a tidy workspace
  • Assisting customers at checkout registers
  • Working effectively within a team-oriented environment
Requirements:

We are seeking individuals who share our passion for delivering exceptional customer experiences. To succeed in this role, you will need:

  • A genuine enthusiasm for helping others and providing top-notch customer service
  • The ability to communicate effectively with customers, approaching each interaction with confidence and poise
  • An eagerness to learn about our products and services, enabling you to make informed recommendations to customers
  • Strong integrity, safety awareness, and a commitment to doing your best in everything you do
  • Flexibility to work varying hours, including weekends and public holidays
Benefits:
  • A flexible and casual work environment that promotes work-life balance
  • Access to team discounts at Bunnings, OnePass, and other Wesfarmers retailers
  • Discounts from corporate partners and cost-price food and drinks at our Bunnings café
  • 12 weeks paid parental leave and annual flu vaccinations
  • The opportunity to make a real difference in your local community and environment


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