Product Repair Specialist

3 days ago

Sydney, New South Wales, Australia beBeeServiceTechnician Full time $80,000 - $120,000

At King Living, we are dedicated to creating simplicity and balance in our living spaces and work environment.

The Service Technician Role

This skilled professional is responsible for product assessment, repair, and post-delivery maintenance. They provide exceptional customer service by diagnosing and resolving service issues while upholding quality standards.

Inspecting, repairing, and restoring assembled furniture in customers' homes, this role ensures timely and effective service solutions aligned with the company's values.

  • Report detailed technical findings and customer concerns to the Service & Quality teams.
  • Conduct inspections to determine the cause of issues and perform repairs to the highest standard.
  • Ensure all repairs meet quality standards and are free from defects.
  • Gather all relevant information to confirm that required work has been completed correctly.
  • Take ownership of issues throughout the repair process and guarantee quality upon completion.
  • Ensure customer satisfaction with the service provided.
  • Achieve a high number of 5-star product reviews.
  • Maximize the percentage of first-call resolution for service issues.
  • Provide product feedback to the QC/Engineering team to support continuous quality improvement.
  • Perform work to the best of your ability while meeting required standards.
  • Be punctual, reliable, and responsible.
  • Complete any additional tasks as requested by management.
  • Build and maintain strong customer relationships while delivering exceptional service.
  • Support fellow Service Technicians with in-home visits to assess service issues.
  • Educate customers on proper furniture care to enhance the longevity of their sofas.
  • Promote services and uphold company values.

We're seeking an enthusiastic and committed individual with a customer-focused approach to service delivery. Previous experience as a Field Service Technician, along with proficiency in using power and hand tools, is essential. Basic knowledge of electrical circuits and flexibility with working hours are also desirable.

As a valued member of the team, you'll enjoy career development and ongoing training, a supportive and friendly work environment, and generous employee benefits.

Our Values

Passion, Integrity, Collaboration, Innovation - these values unite us, inspire us, and set us apart. They're not just words; they're the heartbeat of the company, pushing us to be our best.

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