Expert Product Repair Specialist

1 week ago

Sydney, New South Wales, Australia beBeeFieldService Full time $60,000 - $74,000

Job Overview:

The Service Technician role involves assessing customer issues and performing repairs to maintain products after delivery. This position requires strong technical skills, excellent customer service abilities, and a commitment to quality workmanship.

About the Role:

  • Travel to customers' homes to inspect, repair, and evaluate service issues.
  • Ensure all repairs meet high standards and are free from defects.
  • Maximize first-call resolution for service issues.

Key Responsibilities:

  • Report detailed technical findings and customer concerns to the Service & Quality teams.
  • Conduct inspections to determine the cause of issues and perform repairs to the highest standard.
  • Take ownership of issues throughout the repair process and guarantee quality upon completion.

Requirements:

  • Previous experience as a Field Service Technician is essential.
  • Proficiency in using power and hand tools to conduct repairs and maintenance is required.
  • Basic knowledge of electrical circuits supports troubleshooting and service tasks.

What We Offer:

  • Career development opportunities with ongoing training.
  • A supportive team environment with a true family feel.
  • Paid parental leave and generous employee benefits.

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