Senior Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $130,000 - $135,000

Customer Success Managers play a pivotal role in ensuring the long-term growth and success of our business by delivering exceptional customer experiences. This senior-level position is responsible for leading presales initiatives, collaborating with key stakeholders, and driving high levels of customer satisfaction through the effective application of our technical solutions.

Key Responsibilities
  • Assist in executing regional strategies and future initiatives to drive business growth.
  • Collaborate closely with prestigious customers, internal product groups, and regional leadership teams to deliver exceptional results.
  • Support global initiatives as defined by the global customer success lead in driving best practices in presales and customer success.
Requirements
  • 7+ years' experience in software implementation projects.
  • 5+ years' experience managing a team of 5-10 staff members.
  • Exceptional professional communication skills, both written and verbal.
  • Strong customer facilitation skills and ability to utilise design thinking and requirement gathering skills.
  • Passionate and willing to take ownership of deliverables through to completion.
Preferred Skills
  • Stakeholder engagement including workshops, meetings, and formal agreements on project and delivery requirements.
  • Business strategy planning as required throughout the region.
  • Thought leadership in the future direction of the industry and impact driven by RIB.
  • Reporting and monitoring the success of delivery and impact to customers through success metrics.
  • Managing delivery in terms of overall satisfaction and profitability throughout the group.
  • Continuous improvement and staying abreast of core industry trends and software trends.

This role has a major focus on ensuring customer satisfaction through the technical capability provided in our solutions and your expertise as a manager in your field. Automation, repeatability, and reportability are key criteria that the group is striving for in building speed and agility to our customers.

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