Senior Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $120,000

About this role

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Are you a results-driven professional with a passion for driving customer success and revenue growth? Do you thrive in fast-paced environments where no two days are ever the same?

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We're seeking an experienced Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for delivering exceptional customer experiences, driving retention and expansion opportunities, and ensuring seamless product adoption across the customer lifecycle.

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Key Responsibilities:

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  • Develop and execute strategic engagement plans to drive customer value and ROI.">
  • Collaborate with sales teams to identify upsell and cross-sell opportunities.">
  • Leverage data insights to inform proactive strategies and mitigate risk.">
  • Cross-functionally collaborate with internal stakeholders to enhance the overall customer experience.">
  • Build strong relationships with key stakeholders to influence change across the organization.">
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Requirements:

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  • Extensive experience in Customer Success or Account Management within SaaS and wholesale/retail industries.">
  • Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively.">
  • Excellent communication skills in English, both written and verbal.">
  • Proven ability to drive retention, product adoption, and customer engagement through data-driven insights and proactive strategies.">
  • Experience in overseeing/managing project implementation across multiple stakeholders.">
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About Us:

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We are committed to creating an inclusive and barrier-free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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