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Senior Customer Experience Manager
2 weeks ago
About this role
">Are you a results-driven professional with a passion for driving customer success and revenue growth? Do you thrive in fast-paced environments where no two days are ever the same?
">We're seeking an experienced Senior Client Success Manager to join our team. As a key member of our Client Success team, you will be responsible for delivering exceptional customer experiences, driving retention and expansion opportunities, and ensuring seamless product adoption across the customer lifecycle.
">Key Responsibilities:
">- Develop and execute strategic engagement plans to drive customer value and ROI.">
- Collaborate with sales teams to identify upsell and cross-sell opportunities.">
- Leverage data insights to inform proactive strategies and mitigate risk.">
- Cross-functionally collaborate with internal stakeholders to enhance the overall customer experience.">
- Build strong relationships with key stakeholders to influence change across the organization.">
Requirements:
">- Extensive experience in Customer Success or Account Management within SaaS and wholesale/retail industries.">
- Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively.">
- Excellent communication skills in English, both written and verbal.">
- Proven ability to drive retention, product adoption, and customer engagement through data-driven insights and proactive strategies.">
- Experience in overseeing/managing project implementation across multiple stakeholders.">
About Us:
">We are committed to creating an inclusive and barrier-free workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
"]},