Senior Customer Experience Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $70,000 - $77,000

Key Role

A senior customer-focused professional is required to oversee the daily operations of an Operations Centre Team. The ideal candidate will have a strong background in customer service and telecommunications, with experience in leading high-performing teams.

  • Deliver exceptional customer experiences and support to internal and external stakeholders;
  • Ensure the timely and efficient completion of service requests and incidents;
  • Lead and develop a team of analysts to achieve positive outcomes;
  • Collaborate with stakeholders to resolve complex technical issues;
  • Maintain accurate records and reports to ensure compliance with relevant SLAs.

About Our Expectations

We seek a proactive individual who can maintain wholesale carrier-grade access networks to connect buildings, communities, people and things.

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