Pet Cremation Services Manager

1 day ago

Lonsdale, Australia Invocare Full time
About the Role

We are seeking an experienced Operations Manager to join our team in providing exceptional pet aftercare services. As a key member of our leadership team, you will be responsible for leading and guiding a dedicated team to deliver high-quality cremation services to grieving families.

Job Description

The successful candidate will have a minimum of 3 years' experience in a management/supervisory role and excellent communication skills – written and verbal. They will also possess strong attention to detail and exceptional customer service skills, with intermediate computer skills, particularly Microsoft Office.

In this role, you will be expected to:

  • Lead, guide, and supervise the cremation, keepsake preparation, and pet aftercare services teams in managing their activities in a timely manner;
  • Manage and train the teams in all aspects of their jobs;
  • Assist the client care team with investigations around customer complaints and expectations;
  • Manage Human Resource activities and procedures in line with company values and relevant legislation;
  • Responsible for warehousing stock and stock management;
  • Take personal responsibility for upholding standards relating to presentation, property, hygiene, including prompt reporting of loss, damage, or maintenance needs;
  • Taking the lead on safety and implementing 'toolbox' training and ensuring compliance with OH&S policies and procedures;
  • Responsibility for reporting hazards and risks that may cause harm or injury;
  • Organisation of rosters, covering annual leave and personal leave as required;
  • Ensure all cremation records are updated and maintained;
  • Manage the tagging and packing process.
What You'll Need

To be successful in this role, you will need:

  • A minimum of 3 years' experience in a management/supervisory role;
  • Excellent communication skills – written and verbal;
  • Strong attention to detail and exceptional customer service skills;
  • Intermediate computer skills, particularly Microsoft Office;
  • Physically fit and able to lift up to 25kg;
  • Forklift license preferred;
  • Ability to effectively manage multiple tasks and prioritise work effectively;
  • Ability to make well-informed decisions and work positively under pressure;
  • Q fever vaccinated.
Salary and Benefits

The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Reward and recognition program;
  • Tailored induction and training programs;
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience;
  • Networking opportunities across the business and with peers;
  • Birthday and paid parental leave;
  • Free access to Employee Assistant Program;
  • Annual family day social events;
  • We are a diverse workplace and equal opportunity employer.
How to Apply

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application. To learn more careers at one of the InvoCare brands, please visit our careers page: https://www.invocare.com.au/careers

  • Cremator Operator

    2 months ago

    Lonsdale, Australia Invocare Full time

    Cremator Operator - Operate specialised equipment in a unique and personally rewarding industry - Join a team dedicated to providing respectful and caring services for pets and their families - Work for a market leader with great benefits and a strong workplace culture InvoCare is an industry leader within the funeral industry, we currently operate over 300...

  • Pet Aftercare Specialist

    2 weeks ago

    Lonsdale, Australia Invocare Full time

    Pet Aftercare and Keepsake Preparation CoordinatorWe are seeking a compassionate and detail-oriented individual to join our team as a Pet Aftercare and Keepsake Preparation Coordinator.Key Responsibilities:Pet Care and Preparation: Ensure the respectful and dignified handling of deceased pets, including washing, drying, and preparing them for viewing and...

  • Compassionate Pet Legacy Specialist

    3 days ago

    Lonsdale, Australia Invocare Full time

    Pet Aftercare and Keepsake Preparation is a meaningful role that honors the bond between pets and their owners.As a compassionate Pet Legacy Specialist, you will guide families with care for deceased pets, creating personalised paw prints and keepsakes.This role offers a unique opportunity to make a difference in your community by providing vital services to...

  • Pet Aftercare Services Team Lead

    2 weeks ago

    Lonsdale, Australia Invocare Full time

    About the Role:We are seeking an experienced Operations Manager to lead our dedicated team in providing exceptional pet aftercare services. As a key member of our team, you will be responsible for cultivating a positive culture by training teams to excel and ensuring our heavy workload is maintained.Key Responsibilities:Lead, guide, and supervise the...

  • Operations Manager

    3 weeks ago

    Lonsdale, Australia Invocare Full time

    **- Lead a dedicated team to provide exceptional pet aftercare services** **- Cultivate a positive culture by training teams to excel** **- Join a market leader with great benefits and a strong workplace culture** As an **Operations Manager **you will have the opportunity to engage in meaningful work that honours the bond between pets and their owners,...

  • Keepsake Preparation Coordinator

    3 weeks ago

    Lonsdale, Australia Invocare Full time

    **Pet Aftercare and Keepsake Preparation Coordinator** - Join a supportive and compassionate team - Enjoy meaningful work in an industry dedicated to pet aftercare services - Full time role based in Lonsdale Join our compassionate team as a Pet Aftercare/Keepsake Preparation Coordinator. Engage in meaningful work that honors the bond between pets and their...

  • Operations Manager

    5 months ago

    Lonsdale, Australia Edenhills Full time

    This role is primarily responsible for leading the Cremation, Keepsake Preparation and Pet Aftercare Services Teams whilst supporting the Client Care and Area Manager Teams to continually deliver exceptional pet aftercare services underpinning the company’s purpose in “Honouring life celebrating memories for generations.” **About the position** We...

  • Client Care Coordinator

    2 months ago

    Lonsdale, Australia Invocare Full time

    **Use your compassionate nature to work with an empathetic team**: - **Work for a market leader with great benefits and a strong workplace culture** Forming part of the wider InvoCare Brand, we are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to...

  • Pet Aftercare Specialist

    2 weeks ago

    Lonsdale, Australia Invocare Full time

    About the RoleWe are seeking a compassionate and empathetic individual to join our team as a Client Care Coordinator. In this role, you will provide professional pet aftercare services, managing client enquiries and coordinating information between teams for smooth service delivery.Key Responsibilities:Provide exceptional customer service and support to...

  • Customer Service Manager

    2 months ago

    Lonsdale, Australia Direct Solar Wholesaler Full time

    **About Us** Direct Solar Wholesaler Energy Group is a nationwide renewable energy company specializing in solar and battery solutions. We carry a wide range of trusted, high-quality brands, offering solar panels, inverters, and battery storage tailored to the unique needs of Australian residential and commercial customers. Our goal is to consistently...

  • Equipment/Machine Operator

    3 days ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Production Operator Location: Lonsdale, SA 5160Employment Type: Full-Time, PermanentSalary: Comprehensive salary package $66,000 to $75,000 (plus superannuation)Reports To: Production ManagerAbout Us: Our client is a proudly South Australian-owned and operated Waste Management and Recycling company, established in 1981. We are based in the City of...

  • Equipment/Machine Operator

    1 month ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Production OperatorLocation: Lonsdale, SA 5160 Employment Type: Full-Time, Permanent Salary: Comprehensive salary package from $66,000 to $75,000 (plus superannuation) Reports To: Production ManagerOur client is a proudly South Australian-owned and operated Waste Management and Recycling company, established in 1981. On behalf of our client,...

  • Mobile Service Technician

    5 months ago

    Lonsdale, Australia Pirtek Australia Full time

    Fitter / Mechanical Trade preferred - Experience in Hydraulics / Mechanical Background an Advantage - Full Product and Job Training - Permanent full-time position with endless opportunities in a new career - Currently living in / near or willing to relocate to Lonsdale **The Company** Proudly Australian, with over 42 years in the business, Pirtek...

  • Production and Recycling Supervisor

    2 weeks ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Production OperatorLocation: Not Specified Employment Type: Full-Time, Permanent Salary: Comprehensive salary package from $66,000 to $75,000 (plus superannuation) Reports To: Production ManagerGlobal Skilled Employment Services is seeking a skilled Production Operator to join their team.Key Responsibilities:Operate and maintain recycling and...

  • Production Operator

    3 weeks ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Production OperatorLocation: Lonsdale, SAEmployment Type: Full-Time, PermanentSalary: Comprehensive salary package from $66,000 to $75,000 (plus superannuation)Reports To: Production ManagerGlobal Skilled Employment Services is seeking a skilled and experienced Production Operator to join our client's team. As a Production Operator, you will play...

  • Equipment Operator

    1 month ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Production Operator Job DescriptionGlobal Skilled Employment Services is seeking a skilled and experienced Production Operator to join our team in Lonsdale, SA. As a Production Operator, you will play a key role in operating machinery and equipment to assist with the recycling, processing, packaging, and quality control of materials along our production...

  • Mechanical Engineer Technician

    2 months ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Mechanical Engineer TechnicianWe are seeking a skilled and experienced Mechanical Engineer Technician to join our team at Global Skilled Employment Services.Key Responsibilities:Complete hands-on activities to fabricate, assemble, erect, test, maintain, and repair equipment and components in line with industry best practice, company standards, policies, and...

  • Electrical & Electronics Engineering Expert

    2 weeks ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Electrical Engineer TechnicianJob Summary:Global Skilled Employment Services is seeking a skilled and experienced Electrical Engineer Technician to join our team. As an Electrical Engineer Technician, you will be responsible for fabricating, assembling, erecting, testing, maintaining, and repairing equipment and components in line with industry...

  • Mechanical Engineer Technician

    1 month ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Mechanical Engineer Technician Job DescriptionWe are seeking a skilled and experienced Mechanical Engineer Technician to join our team at Global Skilled Employment Services.Key Responsibilities:Complete hands-on activities to fabricate, assemble, erect, test, maintain, and repair equipment and components in line with industry best practice, company...

  • Electrical Engineering Technician Position

    4 days ago

    Lonsdale, Australia Global Skilled Employment Services Full time

    Job Title: Electrical Engineering Technician PositionLocation: Not SpecifiedJob Type: Full-timeSalary: Competitive Salary PackageDescription:We are seeking an experienced Electrical Engineering Technician to join our team at Global Skilled Employment Services. The successful candidate will have a strong background in electrical engineering technology and at...