Keepsake Preparation Coordinator

3 weeks ago

Lonsdale, Australia Invocare Full time

**Pet Aftercare and Keepsake Preparation Coordinator**
- Join a supportive and compassionate team
- Enjoy meaningful work in an industry dedicated to pet aftercare services
- Full time role based in Lonsdale

Join our compassionate team as a Pet Aftercare/Keepsake Preparation Coordinator. Engage in meaningful work that honors the bond between pets and their owners. If you are an animal lover with excellent communication skills and a passion for helping others this role may be perfect for you.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Patch & Purr, is the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

As a Pet Aftercare/Keepsake Preparation Coordinator you will guide families with compassion and care for deceased pets, creating personalised paw prints and keepsakes, ensuring the respectful return of ashes with empathy and professionalism.

**Duties of a Pet Aftercare/Keepsake Preparation Coordinator**
- Taking clay, ink and digital paw prints ensuring quality - includes trimming fur and claws
- Preparing pets for office viewings and cremations, includes washing and drying pets if needed
- Carrying out viewing cremations, and gold and platinum creations as required
- Management of cool room and pets on hold, liaising with client care team on progress
- Assisting with warehouse duties, includes unpacking stock and accepting in deliveries
- Preparation of pet’s ashes into urns, boxes and jewellery and finalise preparation to return to clients.
- Occasionally you will be required to operate the cremator

**About you**:

- Comfortable handling pets with care, including occasionally dealing with deceased pets
- Excellent communication skills - written and verbal
- Strong attention to detail
- Is organised, reliable and able to manage their workload efficiently
- Physically fit and able to lift up to 25kg

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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