Customer Service Manager

2 months ago


Lonsdale, Australia Direct Solar Wholesaler Full time

**About Us**

Direct Solar Wholesaler Energy Group is a nationwide renewable energy company specializing in solar and battery solutions. We carry a wide range of trusted, high-quality brands, offering solar panels, inverters, and battery storage tailored to the unique needs of Australian residential and commercial customers. Our goal is to consistently deliver an outstanding customer experience by providing the best 'true cost' of power over 25 years, ensuring long-term savings and sustainable energy outcomes.

**Role Overview**

In line with our company’s future development plan, we are seeking an experienced Customer Service Manager to join our team and help achieve our development goals. The Customer Service Manager plays a crucial role in overseeing and enhancing the overall customer experience for both internal and external customers. This position ensures that the team's performance in delivering exceptional experiences aligns with company processes and standards.

The successful applicant will act as a liaison between the business and the customer, building and maintaining positive relationships to provide the ultimate customer experience and satisfaction. They will be an integral part of the Sales team, working toward achieving sales targets and collaborating closely with their team and other departments.

**Key Responsibilities**

The Customer Service Manager leads the customer service department in its daily operations. Key goals include helping the department succeed and improving results. Responsibilities include:

- Compiling and analyzing data to measure performance
- Reporting on department performance to upper management
- Conducting market research to stay up to date on trends
- Overseeing the day-to-day operations of the customer service team
- Establishing department standards and procedures
- Setting customer service objectives and goals
- Hiring and training new personnel
- Developing policies and procedures
- Focusing on customer satisfaction

**Skills & Experience**
- Proven leadership experience with an innate ability to motivate and deliver
- Exceptional time and people management skills
- Experience in building and maintaining strong working relationships
- Strong verbal and written communication and interpersonal skills
- High levels of organization and prioritization skills
- A track record of achieving performance targets and driving improvement initiatives
- Strategic thinker capable of managing change and influencing outcomes at various organizational levels
- Five years plus experience as a Customer Service Manager preferred

**How to Apply**

If you are passionate about delivering exceptional customer service and meet the qualifications outlined above, we would love to hear from you Please submit your resume by clicking “quick apply”.

Pay: $85,000.00 - $90,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


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