IT Support Specialist
7 days ago
About Verse
OverviewVerse is a global Tier 1 Mining & Energy organisation, with a focus on innovation and technology. Our Technology & Autonomy Division is responsible for developing and maintaining our bespoke Autonomous Mining Systems technology.
We are currently seeking an IT Support Specialist to join our team, to support the uptime, reliability, and performance of our applications in the field.
Job DescriptionThe successful candidate will be working alongside the Products team in Perth and Operations teams on site, acting as the first point of contact for application support - roll outs, updates, and maintenance.
Responsibilities include:
- Ensuring system uptime and stability on-site, restoring services, managing incident communications with affected users, and coordinating service restoration efforts where additional support is required.
- Acting as the primary on-site contact for software users, on-site technicians, and the product development team.
- Deploying, configuring, and maintaining the FMS application and services.
- Configuring alerts, monitoring, and logging to ensure that the system runs smoothly.
- Proactively monitoring and responding to system alerts, troubleshooting and escalating alerts.
This is an exciting opportunity to work with cutting-edge technology and make a real impact on the mining industry.
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