Transformation Director

The role oversees a complex, multi-year program of work involving Salesforce CRM integration, digital transformation projects, and operational improvements.

Program Managers will ensure that projects are aligned with the company's strategic objectives by fostering a structured approach to execution.

They will leverage PMO frameworks and methodologies to manage complex projects, ensuring timely delivery within budget and to the required standards.

Hands-on experience in planning and executing multiple projects while facilitating cross-functional collaboration is essential.

Establishing governance frameworks, managing dependencies, and ensuring initiatives are delivered on time and within scope are key responsibilities of this position.

In collaboration with senior stakeholders, the Program Manager will drive visibility and accountability across multiple workstreams, implementing best practices in program and portfolio management.

Strong communication skills are critical to align stakeholders at all levels, as the candidate must articulate complex ideas clearly to both technical and non-technical audiences.

Leadership will help resolve conflicts, keep projects on track, and foster stakeholder buy-in.

A solid background in leading large-scale digital transformations-particularly in Salesforce CRM systems or customer-facing platforms-is essential to successfully managing these initiatives.

As the key driver of transformation, the Program Manager will play a pivotal role in stakeholder engagement, aligning business units, and managing external vendor relationships.

Their curiosity and passion for modernising digital experiences will ensure they identify opportunities for innovation and optimisation.

They will be a champion for staying current with digital trends, contributing to the company's transformation goals.

• Oversee a multi-year transformation program, ensuring strategic alignment and execution excellence
• Establish governance frameworks, risk management processes, and performance tracking across all projects
• Lead stakeholder engagement, aligning cross-functional teams and senior leadership on program objectives
• Manage program-level dependencies, budgets, and resource allocation to optimise outcomes
• Drive the adoption of program tracking and reporting, enhancing visibility and accountability
• Ensure seamless integration of Salesforce CRM systems, digital solutions, and process improvements
• Identify risks and proactively implement mitigation strategies to keep initiatives on track
• Advocate for program management best practices, coaching teams and fostering a culture of structured execution

Candidate Profile:

Transformation Directors lead large-scale digital transformation programs with a proven ability to oversee complex multi-project portfolios in fast-paced environments.

They possess confidence, decisiveness, and ownership.

Effective communication skills facilitate engagement with senior stakeholders, prioritisation, and alignment with business objectives.

This includes a strong understanding of PMO frameworks and methodologies, hands-on experience in planning and executing projects, and operating in evolving teams with minimal structure.

PRINCE2, PMP, or Agile frameworks provide a foundation for program management methodologies.

Proficiency in managing project governance, risk assessment, and resource allocation is expected.

Experience using project tracking tools enhances workflow optimisation, integration, and visibility.

Beyond technical expertise, this role requires leaders who excel in communication, negotiation, and stakeholder management, especially with non-technical audiences.

Candidates should translate complex technical concepts into clear insights, build durable buy-in, and maintain strategic outlooks.

Curiosity and passion for digital experiences drive innovation, improvement, and organisational change.

Benefits:

Competitive salary package

Hybrid work model with flexibility and career growth opportunities

C-suite engagement