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Teller Operations Supervisor

2 months ago

City of Frankston, Australia Austin Bank Full time

{"h1": "Teller Operations Supervisor Job Description", "p": "At Austin Bank, we are seeking a highly skilled Teller Operations Supervisor to join our team. As a key member of our banking operations team, you will be responsible for overseeing the daily activities of our tellers, ensuring the efficient functioning of our department, and maintaining the highest level of customer service.", "ul": [{"li": "Assign duties and work schedules to tellers to ensure efficient functioning of the department."}, {"li": "Supervise all teller personnel and maintain harmony among workers and resolve grievances."}, {"li": "Train tellers in customer service and banking procedures."}, {"li": "Approve checks for payment and provide guidance to tellers with complex customer transactions."}, {"li": "Examine tellers' reports of daily transactions for accuracy and reconcile location cash daily."}, {"li": "Order supply of cash and verify incoming cash. Maintain teller cash drawer within required limits."}, {"li": "Monitor security procedures and controls access to the vault."}, {"li": "Study and standardize teller procedures to improve efficiency."}, {"li": "Obtain information and complete Currency Transaction Reports and submit to the BSA Officer."}, {"li": "Oversee Currency Transaction Reports and prepare Suspicious Activity Reports when applicable."}, {"li": "Serve as a lead teller and process Night Depository, ATM, and Bank-by-mail deposits."}, {"li": "Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts."}, {"li": "Cash checks after verification of customer signatures and balances. Obtain positive identification of payee."}, {"li": "Explain, promote, and sell bank products or services."}, {"li": "Maintain appropriate log of cash sales of Cashier's Checks and travelers checks per Bank Secrecy Act requirements."}, {"li": "Accept utility bill and loan payments, process TT&L and EFTPS payments, and place stop payments on checks as requested by customers."}, {"li": "Balance teller cash drawer and cash vault daily and assist in filing bank records/documentation."}, {"li": "Open/process mail as required and answer telephone calls, providing assistance to customers."}, {"li": "Order supplies for tellers/department and prepare timecard/timesheet information."}, {"li": "Maintain confidentiality at all times and report to work regularly and promptly."}, {"li": "Enhance professional growth through participation in educational programs and in-service meetings."}, {"li": "Maintain established department and bank policies, procedures, and quality assurance."}]