Senior Complaint Resolution Officer

4 days ago

Brisbane, Queensland, Australia beBeeComplaint Full time $110,000 - $130,000
Complaint Resolution Specialist

The Aboriginal Health Council of Western Australia has an exciting opportunity for a senior professional to contribute to the resolution of complaints.

This role plays a vital part in making positive improvements for people receiving aged care, their supporters and service providers.

Key responsibilities include working with complainants, people receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution. Strong analytical and problem-solving skills are required to assess and manage risk, work within legislative requirements and make impartial recommendations.

A strong understanding of the principles of administrative decision-making, the aged care sector and relevant legislation is necessary. Excellent written and verbal communication skills are also required, including the ability to write comprehensive evidence-based recommendations and reasons for decisions tailored to your audience.

Professionals will be expected to positively contribute to the work of their team by sharing ideas, offering support and collaborating on key tasks. They will also be responsible for managing high caseloads involving complex and sensitive subject matter and competing priorities.

  • Work collaboratively with stakeholders to identify concerns and develop options to resolve complaints.
  • Analyse and interpret information presented to you, including identifying, prioritising, escalating and managing risks within your caseload.
  • Contribute to the overall objectives and outcomes of your team, including meeting legislated and other key performance indicators.

The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

  • Ao5 Complaints Intake And Resolution Officer

    5 days ago

    Brisbane, Queensland, Australia Public Sector People Full time

    Public Sector People is recruiting for an A05 Complaints Intake and Resolution Officer on behalf of a State Government Department.This role is a temporary position with potential for extension.It involves receiving, triaging and managing complaints, maintaining accurate records, assessing risk, and facilitating early intervention and dispute resolution...

  • Chief Complaint Resolutions Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeConflictResolution Full time $90,000 - $125,000

    Complaint Resolution Leadership RoleThe Principal Resolution Officer plays a key role in leading and coordinating the Local Resolution and Conciliation processes of health service complaints. The successful candidate will be responsible for ensuring efficient and effective delivery of high-quality resolution of complaints through local resolution and...

  • Complaints Resolution Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeComplaints Full time $70,000 - $115,000

    We are seeking a seasoned professional to fill the role of Complaints Resolution Specialist.**Job Summary:**The ideal candidate will be responsible for managing complaints and participant incidents, ensuring timely resolution and providing support to complainants and their representatives.**Key Responsibilities:**Manage complaints and participant incidents,...

  • Appeals and Complaints Resolution Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $66,100 - $113,700

    Appeals and Complaints Resolution SpecialistThe Appeals and Complaints Officer plays a pivotal role in the management of complex enquiries, complaints, and appeals under the Resilient Homes Fund. This involves coordinating end-to-end processes to ensure timely, professional, and accurate responses in line with relevant policies and legislation.This position...

  • Complaints Resolution Specialist

    3 days ago

    Brisbane, Queensland, Australia beBeeInvestigation Full time $110,000 - $140,000

    Complaints Resolution SpecialistThe Complaints Resolution Specialist plays a pivotal role in facilitating preliminary complaint processes and reviewing organisational complaint handling procedures.Key Responsibilities:Facilitate preliminary complaint processes, review organisational complaint handling procedures, and conduct high-level investigations into...

  • Principal Complaints And Resolution Officer

    3 days ago

    Brisbane, Queensland, Australia Office Of The Health Ombudsman Full time

    **In this role you will**:- Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled.- Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an enquiry...

  • Complaints Resolution Specialist

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $110,000

    We're seeking driven individuals to help shape the way we manage complaints and enhance overall customer satisfaction.Job OverviewZurich Cover-More helps people travel safely across the globe every day. Our mission is to provide reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with.The role of...

  • APS6 Senior Complaints Officer

    1 week ago

    Brisbane, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • APS6 Senior Complaints Officer

    1 week ago

    Brisbane, Queensland, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 Senior Complaints Officer

    5 days ago

    Brisbane, Queensland, Australia Aboriginal Health Council Of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...