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Customer Service Director
2 months ago
**About Baby Bunting**
We're a leading retailer of baby products, dedicated to providing exceptional customer experiences and supporting the growth of our team members.
**The Role**
We're seeking a talented individual to join our team as a Service Manager, responsible for leading our store teams and driving sales growth.
**Key Responsibilities**
- **Customer Engagement**: Lead our store teams in delivering exceptional customer service, educating parents on our products and fostering genuine relationships.
- **Store Operations**: Oversee the daily operations of our stores, ensuring a safe and welcoming environment for customers and staff.
- **Performance Management**: Manage key performance indicators (KPIs) such as sales, safety, and customer satisfaction.
**Requirements**
- Proven experience in customer-facing roles, with a strong track record of meeting sales targets and KPIs.
- Excellent communication and leadership skills, with the ability to motivate and develop team members.
**What We Offer**
- A competitive salary and incentives package.
- Opportunities for career growth and development within our dynamic and supportive team.
- A comprehensive training program to enhance your skills and knowledge.
- A fun and inclusive work environment, with a focus on work-life balance.
**If You're the Right Fit**
We'd love to hear from you Please submit your CV and a brief introduction, and we'll be in touch to discuss your application.
