Customer Service Director
4 weeks ago
At Baby Bunting, we're passionate about creating better experiences for our customers and our team members. We're looking for a talented individual to join our team as a Service Manager.
This role is a great opportunity to develop your leadership skills and contribute to the success of our dynamic retail stores. As a Service Manager, you'll work closely with our management team to oversee the daily operations of our stores and ensure that our customers receive exceptional service.
Key responsibilities include:
- Guiding our team in providing expert product knowledge and fostering genuine relationships with customers.
- Maintaining the store's appearance and showcasing our latest promotions.
- Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
- Managing KPIs - Safety, Sales, Loyalty, NPS.
What we're looking for in a candidate:
- A solid background in customer service and a proven track-record in meeting and beating sales targets and KPIs.
- A flair for clear communication and the ability to motivate and manage others.
We offer a range of benefits, including:
- Training pathways designed to encourage personal growth and professional development.
- Team discounts.
- Paid parental leave.
- Employee Assistance Program.
- Competitive salary and incentives.
Apply now by submitting your CV and answering a few simple application questions. We'll be in touch with shortlisted candidates to arrange a quick phone interview.
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