Customer Service Director

4 weeks ago


Taren Point, New South Wales, Australia Baby Bunting Full time

At Baby Bunting, we're passionate about creating better experiences for our customers and our team members. We're looking for a talented individual to join our team as a Service Manager.

This role is a great opportunity to develop your leadership skills and contribute to the success of our dynamic retail stores. As a Service Manager, you'll work closely with our management team to oversee the daily operations of our stores and ensure that our customers receive exceptional service.

Key responsibilities include:

  • Guiding our team in providing expert product knowledge and fostering genuine relationships with customers.
  • Maintaining the store's appearance and showcasing our latest promotions.
  • Ensuring that all OH&S protocols are upheld to promote a culture of safety for all.
  • Managing KPIs - Safety, Sales, Loyalty, NPS.

What we're looking for in a candidate:

  • A solid background in customer service and a proven track-record in meeting and beating sales targets and KPIs.
  • A flair for clear communication and the ability to motivate and manage others.

We offer a range of benefits, including:

  • Training pathways designed to encourage personal growth and professional development.
  • Team discounts.
  • Paid parental leave.
  • Employee Assistance Program.
  • Competitive salary and incentives.

Apply now by submitting your CV and answering a few simple application questions. We'll be in touch with shortlisted candidates to arrange a quick phone interview.



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