Sales Operations Leader

22 hours ago

Melbourne, Victoria, Australia beBeeRetail Full time $80,000 - $120,000

We're a company that's passionate about delivering premium experiences for our customers. Our tea brand is known for its delicious products made with sustainable ingredients.

As a Retail Operations Manager, you'll play a key role in ensuring our stores deliver consistent and unforgettable experiences while maximizing profitability and reducing friction for our teams.

The ideal candidate will be hands-on, in-store focused, and able to observe, coach, test, and problem-solve alongside retail teams. They'll also lead system improvements, simplification projects, and cross-functional collaboration to unlock efficiency and growth.

A key element of the role is to identify and support opportunities for simplification, automation, and productivity-enhancing technologies that streamline operations and future-proof the business.

About the Role:
  • In-Store Presence: Act as an operational catalyst on the ground, testing, learning, mentoring, and ensuring stores are set up for success.
  • Operational Oversight: Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Profit & Performance: Own retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Simplification & Future-Readiness: Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Performance Reporting: Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Policy & Process Development: Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Project Management: Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Technology & Systems: Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
  • Customer & Team Experience: Continuously improve the store team experience and elevate the customer journey, aligned with our experiential retail approach.

What We Offer:

  • Competitive salary with bonus earning potential through our monthly sales incentive program.
  • 50% discount to spoil yourself, plus endless cups of tea.
  • Recognition and rewards through our Moment Makers program, featuring exciting prizes.
  • Volunteer leave day per year with a purpose-aligned organization.
  • Workplace policies with impact, including menopause policy, gender equity policy, equitable remuneration policy, and flexible working arrangement options.
  • Employee Assistance Program (EAP).
  • T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.

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