A08 Technology Operations Director
1 day ago
About the Role
Davidson Technology is seeking an experienced A08 Technology Operations Manager for an initial 12-month contract with possible extensions in the CBD. As a leader, you will run, operate, and optimize the technology platforms and applications, enhancing the customer experience and incident management processes.
Key Responsibilities:
- Lead the IT Operations team to ensure stable operation of ICT and AV systems supporting the organization.
- Oversee IT support services including the service desk, desktop and devices program, Wi-Fi, telephony, and AV services.
- Maintain monitoring systems to detect service outages or degradation and coordinate a rapid response to restore the service to full operation.
- Develop and improve IT Service Management processes and capability to identify trends, risks, and customer issues.
About You
We are looking for a candidate with demonstrated success in developing and leading high-performing ICT operational delivery teams in a complex environment.
Proven ability to communicate effectively, advise, influence, and collaborate with senior managers, vendors, customers, and other stakeholders.
Government experience will be highly regarded.
Next Steps:
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact An Nguyen at An.Nguyen@davidsonwp.com quoting ref no 38730.
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