Customer Experience Specialist
1 month ago
We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it.
About the RoleWe are seeking a passionate and engaging Retail Assistant to join our OPSM team in Coomera. You will be involved in the customer's journey from initial consult and pre-testing, to customising High-Fashion frames (from luxury brands such as CHANEL, Tiffany & Co. and Gucci) to suit their lifestyle.
Key Responsibilities:- Provide high-quality customer service and ensure a positive shopping experience for customers.
- Work with luxury brands and help customers find the perfect frame to suit their style and needs.
- Assist with pre-testing and after-sales support to ensure customer satisfaction.
To be successful in this role, you will need:
- Retail experience – optical desired but not essential.
- Strong communication skills and a quick learner.
- Passion to help others see the beauty in life.
We offer a range of benefits, including:
- A competitive salary of approximately $60,000 per annum.
- A monthly bonus scheme.
- Substantial discounts through our rewards and recognition program.
- Generous yearly product reimbursement/allowance.
- World-class training program provided by our training team and in-store mentors.
- Local and global volunteering opportunities with OneSight.
We are a highly diverse group of over 180,000 individuals in 150 countries, united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms. A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among Luxottica's core strengths.
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