ICT Service Delivery Specialist

23 hours ago

Melbourne, Victoria, Australia beBeeict Full time $56,000 - $77,000

Coordinate ICT Services with Excellence

As a dedicated professional, you will play a key role in delivering effective ICT support, maintenance, and service coordination.

About the Role:

The ICT Services Coordinator will ensure all ICT systems, devices, and services operate reliably and efficiently to meet the needs of staff and students.

Main Responsibilities:

  • Provide timely and effective ICT support to staff and students.
  • Troubleshoot and resolve complex ICT issues, escalating matters as required.
  • Maintain campus ICT hardware, devices, and inventory according to procedures.
  • Assist with device management, including repairs, replacements, and deployments.
  • Liaise with colleagues to coordinate cross-campus projects and ensure consistent service delivery.
  • Maintain accurate records of campus ICT assets, support requests, and issue resolutions.

Requirements:

  • Demonstrated experience providing ICT support in an educational or similar environment.
  • Proven skills in diagnosing and resolving technical issues across various devices and systems.
  • Good organisational skills with ability to prioritise tasks and manage time effectively.
  • Strong interpersonal and communication skills for engaging with staff, students, and service providers.
  • Ability to work independently and collaboratively within a team environment.
  • Eligibility to obtain a Police Clearance and Working with Children Check.
  • Relevant ICT qualifications are highly regarded.

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