ICT Service Delivery Manager

Overview

ICT Service Delivery Manager role at The Royal Melbourne Hospital, Parkville – Parkville Youth Mental Health and Wellbeing Service (PYMHWS). PYMHWS provides dedicated mental health care to young people aged 12–25 in Melbourne's north and west, along with their families, carers, supporters and kin. PYMHWS is Victoria's first standalone public mental health service built exclusively around young people's needs, partnering with Orygen to deliver seamless, person-centred care.

About PYMHWS

PYMHWS is Victoria's newest public mental health service dedicated to the care of young people experiencing complex mental health challenges. The service focuses on safety, equity, continuous learning, and developmentally appropriate care, grounded in lived experience and community voices. The organisation aims to make world-class mental health support accessible close to home and is expanding to support a broader youth population across Melbourne's north and west.

The Opportunity

We are looking for an experienced and flexible ICT Service Delivery Manager to establish, manage, and continuously improve the local ICT environment to support the effective delivery of youth mental health services in the north and western metropolitan areas of Melbourne. The role is standalone within PYMHWS and will collaborate closely with Royal Melbourne Hospital (RMH) Digital Innovation and Orygen ICT teams.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work with passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax-free earnings
• Monthly ADO for full-time employees
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focus with access to EAP
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

About the Role

The ICT Service Delivery Manager will establish, manage, and continuously improve the local ICT environment to support effective delivery of youth mental health services. This is a standalone role within PYMHWS and requires daily collaboration with RMH for ICT delivery on behalf of the service. The role will lead ICT operations and act as the liaison with RMH Digital Innovation and Orygen ICT teams to align systems, escalations, and innovations across all service locations. Early priorities include system fine-tuning, ad-hoc configuration, and embedding ICT processes; over time, the role will focus on strategic projects including digital transformation, infrastructure planning, and future service delivery innovations.

What You'll Do

• Manage ICT operations across PYMHWS by maintaining critical systems and infrastructure, ensuring service continuity and effective clinical care delivery.
• Coordinate resolution of ICT service issues by acting as the primary escalation point and collaborating with RMH Digital Innovation and vendors.
• Liaise with RMH, Orygen ICT, and external providers to ensure alignment, clear communication, and effective service delivery.
• Support post-go-live configuration and continuous improvement of clinical and operational systems, ensuring alignment with youth mental health workflows and compliance standards.
• Ensure ICT compliance by overseeing access controls, security protocols, and adherence to data privacy and governance regulations.
• Contribute to strategic planning by helping develop the PYMHWS digital roadmap and driving innovation through system upgrades and digital capability assessments.

About You

The ideal candidate is an experienced and adaptable ICT professional with a strong background in health service delivery, able to operate independently while engaging effectively with a broad range of stakeholders to ensure secure, responsive, and high-quality ICT services.

• Tertiary qualification in Information Technology, Computer Science, or related field.
• Proven experience delivering ICT services in health or mental health settings.
• Strong knowledge of clinical systems used in Victorian public health, including EMR, RiskMan, and RosterOn.
• Ability to manage competing priorities in a sole-operator or small-team environment.
• Excellent communication and stakeholder engagement skills across all organisational levels.
• Vendor and contract management experience, with a focus on service quality.
• Understanding of cybersecurity and health data privacy legislation and compliance.
• Desirable certifications such as ITIL and cybersecurity/privacy qualifications.

How to Apply

If you are ready to be part of something meaningful, please apply. For a confidential discussion, contact Tony Anderson – antony.anderson@pymhws.org.au.

Interested applicants are encouraged to apply as soon as possible. Recruitment is ongoing, with interviews commencing as suitable candidates are received. Advertising may cease prior to the closing date. Please APPLY NOW. To view the position description, visit PYMHWS.org.au.

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