IT Support Specialist

4 days ago


Perth, Western Australia Diamond Offshore Full time

About the Role

The IS Technician will provide technical support to both shore base offices and offshore drilling rigs in the APAC region. This is an exciting opportunity to develop your skills and grow your IT career.

Key Responsibilities

  • Provide Level 1 and Level 2 IT support to internal users in the APAC region
  • Setup and configure end-user computers, including installing software and performing updates
  • Perform basic LAN/WAN configuration and IT network support
  • New employee IT setup, including setting up monitors, laptops/desktops, printers, and phones
  • Perform office moves of IT equipment for end-users
  • Troubleshoot Microsoft Windows issues for end-users
  • Create and enable/disable end-user accounts on the Active Directory domain
  • Perform periodic IT communication room clean-up and general organization of IT equipment

Requirements

  • A qualification in IT
  • Minimum two years of IT support experience
  • Strong technical knowledge and ability to resolve Windows 10/Microsoft Office 365 and other end-user software or applications
  • Experience in providing phone/email IT support to end-users
  • Strong communication skills and the ability to build relationships
  • Basic level of organizational and planning skills is desirable
  • Microsoft certification is desirable

About Diamond Offshore

Diamond Offshore is a leading provider of contract drilling services and fresh perspectives to anticipating and solving deepwater challenges globally. The company is headquartered in Houston, Texas, and maintains primary regional offices in Australia, Singapore, Brazil, and Scotland.



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