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Workforce Support Officer
2 months ago
The Workforce Support Officer will play a crucial role in ensuring the smooth operation of our residential and transition care services. This position will be responsible for coordinating the rostering and scheduling of front-line staff to provide a reliable and consistent service to our residents.
Key Responsibilities- Develop and implement effective rostering strategies to ensure adequate staffing levels and minimize unplanned absences.
- Collaborate with the Operations Manager Residential Care Workforce to identify and address process improvements and technology enhancements.
- Manage daily roster variations and coordinate shift replacements for casual pool staff and agency utilization.
- Ensure accurate and timely communication with staff and managers regarding roster changes and updates.
- Maintain up-to-date records of casual staff competencies and training requirements.
- Coordinate face-to-face training sessions with ALTI (Amana Living Training Institute) and other relevant stakeholders.
- Escalate and assist in the process of managing non-compliant staff with training and leave liabilities.
- Process pay runs and EFTs, and resolve any discrepancies or queries.
- Liaise with the software service desk to resolve any system glitches or issues.
- Review and maintain accurate training records for casual staff.
- Conduct roster audits to identify and address unplanned absences and leave liabilities.
- Ensure accurate and timely submission of timesheets and leave requests.
The successful candidate will possess a background in staff coordination or roster management within the Aged Care or Services sector. They will have the ability to interpret data and make informed decisions in a fast-paced environment with time pressures and multiple tasks.
- Evidence of COVID-19 and current 2024 Flu vaccinations per Amana Living policies.
- Ability to obtain a National Police Clearance (within 6-months validity).
- Successful completion of pre-employment form and reference checks.
- Certificate III in Business Administration or experience in aged care, rostering, and administration.
- Previous experience in staff coordination or roster management.
- Computer literacy, particularly in the effective use of time and attendance systems and Microsoft Office Suite.
- Understanding of the Aged Care or Services sector and experience providing administrative support in this working environment.
