Frontline Engagement Specialist
3 weeks ago
About Us
Workskil Australia Ltd is a national not-for-profit organisation dedicated to supporting Australians in achieving sustained economic and social self-reliance.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees.
We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.
In this role, you will be responsible for providing exceptional front-line support to customers, ensuring they receive timely and effective assistance.
Key Responsibilities:
- Demonstrate excellent communication skills, both verbal and written;
- Showcase ability to work effectively in a fast-paced environment;
- Utilise strong administration skills, including proficiency in Microsoft Office Suite;
- Provide accurate and efficient support to customers, addressing their queries and concerns in a professional manner;
You will also be required to:
- Have intermediate to high level administrative skills, including the ability to type at a minimum of 30 wpm;
- Demonstrate experience in a busy reception or front-of-house role dealing with a diverse range of customers.
Salary: A competitive salary, estimated around $45,000 - $55,000 per annum, commensurate with skills and experience, plus tax-effective salary packaging opportunities.
Benefits:
- A 9-day fortnight roster offering an excellent work-life balance;
- A part-time schedule with a fixed day off every second week;
- Ongoing career development opportunities within a supportive and innovative environment.
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