Lead Product Support Manager

4 days ago

Perth, Western Australia beBeeTechnical Full time

Objective: To lead a skilled support team to deliver world-class product support.


Job Description:
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This is a hands-on leadership role where your technical expertise and people-first mindset will directly shape the customer experience — and your team's growth.


A Day in Your Role:
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  • Take ownership of high-priority customer support escalations and lead collaborative sessions across teams and regions to drive timely solutions.
  • Provide advanced (Level 3) product support, troubleshooting complex issues through source code reviews, dataflow and log analysis, and dynamic debugging.
  • Act as a subject matter expert for our support team, ensuring technical knowledge is accurate, accessible, and customer-focused.
  • Maintain a strong focus on continuous improvement by identifying technical or process challenges and proactively resolving them.
  • Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills.
  • Promote a supportive and inclusive environment where collaboration, learning, and open communication are part of everyday work.
  • Ensure your team delivers an outstanding customer experience while meeting service level commitments.

Requirements:
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  • Strong SQL/database expertise (Oracle or SQL Server preferred)
  • Experience with application servers such as Wildfly
  • Familiarity with Git and source code management
  • Solid coding skills (Java or C++ preferred)
  • Experience with Azure services, especially Kubernetes
  • Understanding of SaaS platforms and security best practices
  • Excellent communicator who thrives in collaborative environments
  • Proven leadership abilities and decision-making skills
  • A passion for problem-solving, mentoring others, and continuous improvement

Why Work with Us?
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We offer flexible hybrid working, comprehensive wellbeing support, career growth, and regular team events. Our workplace culture values diversity, inclusion, and belonging.

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