Customer Support Specialist for Residential Care

2 weeks ago


Sunshine, Australia Opal HealthCare Full time

Opal HealthCare: A Leader in Residential Aged Care

We are seeking a highly motivated and organized Customer Support Specialist to join our team at BlueCross Western Gardens in Sunshine, VIC. As a key member of our customer support team, you will play a vital role in ensuring the smooth delivery of sales and admissions processes.

About the Role:

  • Full-time position with flexible work hours to achieve work-life balance
  • Ensure timely completion of sales and admissions processes
  • Conduct tours and build meaningful relationships with internal and external stakeholders
  • Proactively manage sales enquiries and maximize occupancy
  • Support the implementation of approved marketing events
  • Assist with processing staff payroll, accounts payable and receivable, petty cash, and invoicing
  • Provide exceptional customer service and general assistance
  • Manage team rosters and timesheets

What We Offer:

  • A competitive hourly rate of approximately $25-$30 per hour based on location and experience
  • Dedicated mentoring and career development programs through our Opal Healthcare Academy
  • Leave loading opportunities
  • Employee Referral Program with incentives up to $5,000
  • National secondment opportunities to diversify your experience
  • Sector-leading training, systems, and innovation

Requirements:

  • Ability to complete pre-employment medical, police clearance, and NDIS worker's clearance

Job Details:

  • Job Family: Administration
  • Pay Type: Hourly


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