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Duty Manager

2 months ago

Seven Mile Beach, Australia Travel + Leisure Co Full time
About the Role

We are seeking a highly skilled Duty Manager to join our team at Travel + Leisure Co. As a key member of our Front Office department, you will be responsible for ensuring the smooth operation of our Reception desk, providing exceptional customer service, and leading a team of professionals to deliver outstanding results.

Key Responsibilities
  • Manage the day-to-day operations of the Reception desk, including greeting and registering of owners and guests
  • Provide information to local area attractions and respond to guest inquiries
  • Administer tasks and manage guest issues that may arise
  • Build, develop, train, and lead a team to promote high levels of customer service
What We Offer

As a Duty Manager at Travel + Leisure Co., you will enjoy a range of benefits, including:

  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
Requirements

To be considered for this role, you will need to have:

  • Proven experience in a Front Office department at a supervisory level
  • Knowledge of hotel property management systems, Opera preferred
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organized approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • Having your own car/vehicle will be necessary due to this being a more remote location
About Us

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND), the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide.

Our Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to, including the title and location of the position for which you are applying.