Club Duty Manager

6 months ago

Kings Beach, Australia Mets on Kings Full time

As integral members of our Club's Management Team, our Club Duty Managers are entrusted with upholding the exceptional service standards synonymous with Kings Beach Surf Club. Leveraging their industry expertise, empathy, proactive approach, and professionalism, our Duty Managers play a pivotal role in leading our front-line customer service teams.

While their primary focus is on front-of-house operations, Duty Managers also actively contribute to cultivating a culture of continuous improvement behind the scenes, drawing on their specialized skills. Their influence extends across various facets, including administration, compliance, stock control, marketing, planning, supply chain management, and staff development.

The versatile nature of this role equips our Duty Managers with a well-rounded skill set, positioning them for elevated responsibilities within the Club. Recognising merit, Duty Managers are afforded opportunities to step into senior roles, providing coverage for Senior Club Managers. Moreover, they are encouraged to pursue professional development, unlocking further avenues for progression into senior management roles within our Club and beyond.

Key Responsibilities:
1. Provide on-the-floor operational oversight of customer service processes.

2. Ensure operational compliance with RSA, RSG, WHS, and all Club Policies and Procedures.

3. Actively manage cash and stock pertaining to the commencement and conclusion of each trading day.

4. Implement stringent controls on operational costs, with a focus on staff wages, promotional activities, stock wastage, losses, consumables, equipment operation, cleaning, and general maintenance.

5. Participate in the recruitment, induction, training, development, and performance management of front-line staff.

What's on Offer:

- Above award salary - $75,000 to $80,000 + Superannuation
- Weekend Nights off fortnightly - once training is complete,
- 5 weeks annual leave.
- Experienced, stable core team.
- Supportive Managers who have your back.
- Wellness Program with access to psychology, dietetics, and exercise physiology, to mindfulness, meditation, and wellness coaching.
- Paid Overtime and Public Holiday Rates.

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Referral program

Schedule:

- Shift work

Supplemental pay types:

- Overtime pay

**Experience**:

- Club Duty Manager: 2 years (preferred)
- People Management: 2 years (preferred)

Licence/Certification:

- QLD RSA Certificate (preferred)
- QLD RSG Certificate (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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