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Service Coordinator

2 weeks ago

City of Greater Geelong, Australia Paragon Care Group Full time

We are seeking a dedicated Service Coordinator to join our team at Paragon Care Group. In this role, you will be responsible for managing scheduling and task coordination, ensuring seamless service solutions across equipment lifecycles.

Key Responsibilities:
  • Respond to customer inquiries via phone or web.
  • Verify contract entitlements and log service calls, dispatching engineers.
  • Monitor service dashboards and escalate issues as needed.
  • Maintain the NetSuite service scheduler.
  • Communicate changes in response times/ETAs to customers.
  • Prepare customer quotations and convert them to sales orders.
  • Provide monthly reports to service engineers on preventative maintenance progress.
  • Issue compliance letters for accreditation purposes.
Requirements:
  • Proficient in Microsoft Office; experience with NetSuite preferred.
  • Strong communication and customer service skills.
  • 2-5 years in a similar service coordination role.
  • Experience planning and scheduling field service engineers.
  • Ability to prioritize urgent requests and ensure efficient service delivery.