Operations Coordinator
5 days ago
Welcome to Paragon Care Group, where innovation meets compassion. We're a leading technology solutions provider, dedicated to delivering custom, affordable solutions that transform healthcare services.
As an Operations Coordinator - Technical Services, you'll play a vital role in ensuring the smooth operation of our technical services department. Your primary responsibility will be to manage scheduling and task coordination, guaranteeing seamless service delivery across equipment lifecycles.
Key Responsibilities:- Coordinate scheduling and task allocation for technical services staff, ensuring efficient resource utilization.
- Monitor and respond to customer inquiries, escalating complex issues to senior team members when necessary.
- Maintain accurate records and schedules using NetSuite, facilitating transparent communication.
- Communicate proactively with customers, keeping them informed of response times/ETAs and any changes.
- Assist in the preparation of customer quotations and conversion to sales orders, contributing to revenue growth.
- Work closely with service engineers to provide regular reports on preventative maintenance progress, identifying opportunities for improvement.
- Ensure adherence to regulatory requirements by issuing relevant letters and maintaining accurate records.
- Proven analytical and problem-solving skills, with strong communication and customer service abilities.
- Experience working in a similar role, with a focus on technical services and customer support.
- Ability to adapt quickly to changing priorities and deadlines, with a results-driven approach.
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