Western Australia Growth Leader

1 week ago

Perth, Western Australia beBeeStrategic Full time $120,000 - $150,000

Job Overview

The State Manager is responsible for leading strategic growth, managing assets, and working collaboratively with supply partners. Reporting into the COO, this individual oversees the state P/L for service delivery operations, including managing contractor fleets, customer service levels, safety, and sales growth strategy.

Key Responsibilities:
  • Oversee people, sales, contractor fleet, rostering, and service to achieve growth and customer experience requirements.
  • Maintain high levels of safety throughout the operation.
  • Develop and implement a sales growth agenda to expand the current client base and build relationships in the Western Australian market.
  • Help grow the customer base through profitable sales contracts and agreements across sales and service.
  • Meet customers regularly, particularly major customers, to assess service performance, lead collaborative projects, and problem-solve issues.
  • Provide strong leadership to the small team and contractor fleet to execute operational requirements, drive efficient end-to-end customer service, and a robust service solution.
  • Lead the team to ensure all work schedules and activities with customers are in place with clear tracking and monitoring systems to enable business performance measurement.
  • Work with the broader business to develop strategies and growth for the business as well as annual business plans and performance to budget.
  • Report on performance when required.
  • Set teams' KPIs and performance targets.
Background/Experience:
  • Ideally tertiary qualified in a relevant degree.
  • Ensure safety across the business meets or exceeds expectations.
  • A proven sales and customer development background working across B2B spaces is essential. Must be able to show development strategies to grow sales.
  • Must be prepared to be present with the team in the office and build relationships across the group, including head office in Melbourne.
  • Experience running a business unit with P/L responsibility, either in general management or branch management type capacity, that leads both operations and sales.
  • Strong cost management background across labor and supply chain.
  • Must have a calming style, not easily flustered, strong on structure and discipline but also collaborative.
  • Customer-orientated, able to meet and work closely with customers.
  • Must be able to be firm when required to ensure operations and service are achieved.

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