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Hotel Operations Director
2 weeks ago
The ideal candidate will oversee the overall management of a hotel, encompassing team leadership, daily operations, and business growth strategies. They will collaborate closely with the shared-services structure and operations team to achieve commercial success.
Key Responsibilities:- Maximise business turnover and delivery of business operating profit
- Design, execute, and drive business development and growth initiatives
- Establish a high-performance team aligned to core values
- Manage daily hotel operations in line with our Operational Framework
- Foster guest satisfaction and relationship management
- Drive business compliance and critical incident management
- Facility and asset maintenance
- Administrative and reporting tasks
We seek a long-term career commitment from a skilled professional joining a growing hotel group. The successful individual must possess:
- Australian working rights (Citizenship, Residency, or Visa with approved working rights)
- A First Aid Certificate (or obtain before starting)
- A Responsible Service of Alcohol Certificate (or obtain before starting)
- A willingness to obtain a Liquor Licence (at our expense)
- Demonstrated experience leading teams with kindness to achieve outcomes
- Ability to resolve problems and complaints
- High standards of attention to detail and effective communication skills
- Experience managing people in customer service environments
- A passion for personal growth and development
