
IT Configuration Governance Expert
4 days ago
A seasoned IT professional is required to oversee configuration management practices, governance, and execution across a complex ICT landscape. The successful candidate will ensure the integrity and reliability of the CMDB and drive enterprise-wide alignment with ITIL principles.
This role involves ensuring data accuracy and integrity within the Configuration Management Database (CMDB). The ideal candidate will analyze CMDB health, audit results, and compliance metrics to identify areas for improvement.
Main Responsibilities:
- Develop and maintain a comprehensive Configuration Management Plan aligned with ITIL and industry standards.
- Collaborate with stakeholders and subject matter experts to drive configuration management best practices.
- Analyze CMDB health, audit results, and compliance metrics to identify opportunities for enhancement.
Requirements:
- Demonstrated experience as a Configuration Manager in a large-scale ICT environment.
- Strong knowledge of ITIL, particularly Configuration, Change, and Asset Management.
- Hands-on experience managing ServiceNow CMDB or similar ITSM platforms.
- Excellent stakeholder management, communication, and analytical reporting skills.
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