Parking Operations Specialist

2 days ago


Sydney, New South Wales, Australia Wilson Parking Australia 1992 Pty Ltd Full time

Wilson Parking Australia 1992 Pty Ltd is one of Australia's top parking operators, prioritizing people and customers while pushing industry boundaries with innovation. We're committed to making parking seamless in every city through our award-winning app and online booking services.

Our technology, car parks, and exceptional service set us apart from the competition, but it's our inclusive team culture that truly drives our success. Join us for comprehensive training, personal development plans, and opportunities to thrive in a leading organization.

As a Parking Operations Specialist, you will work closely with our NSW Operations team to provide exceptional customer service, maintain site safety, and conduct regular health checks on car park equipment. Your primary responsibilities will include:

  • Conducting mobile patrols and completing equipment breakdown reports.
  • Performing site health checks, safety inspections, and event responses.
  • Providing high-level customer service and assisting patrons professionally and courteously.
  • Ensuring compliance with company policies, state, and federal legislative requirements across all sites.
  • Monitoring traffic management to ensure smooth flow and minimize issues.
  • Maintaining operational continuity, troubleshooting equipment, and resolving technical faults (training provided).
  • Submitting timely and accurate reports, including incident logs and service reports.
  • Driving safely and complying with Wilson's vehicle safety standards.

Key qualifications for this role include:

  • Demonstrated customer service experience.
  • Ability to work autonomously and make independent decisions.
  • Exceptional conflict resolution and communication skills.
  • Driver's License and full working rights.
  • Availability to work Monday-Friday, with flexibility for weekend shifts.
  • Ability to troubleshoot machines (training will be provided).
  • Willingness to complete a National Police History Check.
  • Experience in a technical or car park operations role is a bonus.

This is an estimated salary range: $60,000 - $80,000 AUD per annum, depending on experience. Benefits include a comprehensive training program, personal development plans, and opportunities for career growth in a dynamic and innovative organization.



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