Business Lending Operations Specialist

4 weeks ago

Melbourne, Victoria, Australia Westpac Group Full time

**Job Title:** Business Lending Operations Specialist

**Job Summary:** We are seeking a highly skilled Business Lending Operations Specialist to join our team at Westpac Group. As a key member of our DocMan and Imaging Team, you will play a critical role in managing critical document processes and supporting the business lending team with efficiency and accuracy.

**Key Responsibilities:**

  • Deliver high-quality results and meet expectations in a timely manner.
  • Collaborate effectively with the team, demonstrating strong communication and interpersonal skills.
  • Uphold Westpac's core values of One Team, Integrity, Service, Courage, and Achievement in everything you do.
  • Work well under pressure, maintaining a high standard of performance in a fast-paced environment.
  • Manage multiple priorities with excellent organization and time management skills.
  • Contribute to continuous improvement efforts and share knowledge with peers to drive team success.
  • Provide exceptional customer service, understanding and meeting the needs of both internal and external stakeholders.

**Requirements:**

  • Experience in Banking and Finance: Knowledge of industry operations is preferred, particularly in business lending.
  • Customer Service Excellence: Proven ability to understand customer needs and deliver superior service.
  • High Attention to Detail: Strong verbal and numerical comprehension, with problem-solving skills to resolve queries efficiently.
  • Technical Proficiency: Highly computer literate with experience in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new systems quickly.
  • Compliance and Legislation Awareness: Familiarity with regulatory requirements to ensure adherence in all processes.
  • Physical Capability: Able to lift and scan document packets as required.
  • Communication and Influence: Excellent verbal and written communication skills with the ability to build and maintain strong relationships across the business.

**What's it like to work at Westpac Group?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

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