Chief Operations Trainer

4 days ago

Sydney, New South Wales, Australia beBeeTraining Full time $120,000 - $150,000
Job Title: Chief Operations Trainer

The primary function of this role is to establish, maintain and ensure the standards by which our operational staff are trained and supported to perform their roles effectively and safely.

This position sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.

You will work with a team to improve the way we perform training, competency assessment and records management, set to both company and global standards; and work to ensure we meet completion and compliance deadlines.

  • Develop and manage national Standards and Training program for catering & retail operations.
  • Core areas of focus include but are not limited to; Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.

Key Responsibilities:

  • Maintain accurate documentation of all training on our Training Platform.
  • Coordinate national training and facilitation calendar.
  • Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles.
  • Set standards of operational training for all frontline roles and develop competency assessment tools.
  • Determine training delivery methods and assessment record management tools.
  • Collaborate with HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement.
  • Support and mentor the Corporate SAT team to build and develop best practices.
  • Monitor and evaluate training effectiveness and maintain training compliance.
  • Influence partner airline customers to streamline training requirements.
  • Ensure regular review and optimisation of current training systems.
  • Identify and build career pathways for frontline staff through internal development opportunities.
  • Regular communication updates and reporting to COO on training matters.

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