Solutions Engineer

3 weeks ago


Canberra, ACT, Australia Microsoft Full time

Overview

At Microsoft, we empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is dedicated to delivering exceptional support experiences to our customers through innovative products and services.

In the Customer Service & Support (CSS) team, we're looking for talented individuals to join us in our mission. As a Senior Technical Support Engineer, you will play a key role in owning, investigating, and solving complex customer technical issues. You will collaborate with internal teams, leverage troubleshooting tools and practices, and share your knowledge through readiness programs and technical coaching.

What You'll Do

  1. Respond to and resolve complex customer technical issues, ensuring a seamless support experience.
  2. Engage with Microsoft Engineering and Supportability teams to investigate product defects and develop automation techniques and diagnostic tools.
  3. Collaborate with peer delivery roles to build communities and share knowledge through readiness programs and technical coaching.

What You'll Need

• Strong technical skills and experience in troubleshooting and resolving complex customer issues.

• Excellent communication and collaboration skills, with the ability to work effectively with internal teams.

• A passion for delivering exceptional customer experiences and a commitment to continuous learning and growth.

What We Offer

• The opportunity to work with a global team of talented professionals who share your passion for delivering exceptional customer experiences.

• A collaborative and dynamic work environment that encourages innovation and growth.

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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