Accommodation & Hospitality Operations Manager

4 days ago

Mudgeeraba, Queensland, Australia Accor Full time

Company Overview

Accor is a global leader in the hospitality industry, with a presence in 110 countries and over 5,000 hotels. The company operates a diverse portfolio of brands, including luxury, mid-range, and economic options, as well as restaurants, bars, and private residences.

Job Summary

We are seeking a strong leader with previous maintenance or engineering experience to join our team as an Accommodation & Hospitality Manager - Maintenance Manager. This role will oversee the maintenance department and ensure the efficient operation of our properties.

Key Responsibilities

  • Oversee and complete all general maintenance in a timely and efficient manner
  • Develop and oversee a preventative maintenance plan for the property, revising as necessary and conducting regular checks on all operating equipment
  • Coordinate and liaise with external contractors to ensure all work activities are carried out
  • Seek to implement procedures to improve the efficiency of repairs and maintenance, maintaining high standards and acceptable costs
  • Provide leadership and direction to the maintenance team to ensure maintenance requests are actioned efficiently
  • Conduct general inspections of the property, recording the condition of property, plant, and equipment, and fixtures and fittings
  • Ensure all chargeable and non-chargeable works are reported in Apollo or a similar works tracker used at the property
  • Monitor and maintain department expenses, ensuring the department operates in a way that maximizes profitability and adheres to budgetary guidelines
  • Record the costs of repairs done by maintenance personnel and contractors accurately
  • Plan regular maintenance and upkeep of all equipment, keeping accurate records and managing planned maintenance projects
  • Prioritize tasks according to urgency and importance
  • Oversee waste management at the property, ensuring waste is removed at acceptable intervals
  • Ensure maintenance stores are kept at the required par stock level, ordering stock as required and in a timely manner, and liaising with suppliers to negotiate rates
  • Stay informed about new trends, products, and ideas that may benefit the operation, assisting in the formulation and development of new standards and services as needed
  • Participate in scheduled training and development provided by Accor to improve self and department standards
  • Attend departmental and body corporate meetings as required
  • Compile reports as required
  • Perform general public area cleaning duties, gardening duties, and pool maintenance tasks as required
  • Provide passionate and friendly service to external and internal guests at all times
  • Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
  • Comply with all guest privacy and security procedures
  • Be trusted to follow correct procedures for all lost property items
  • Foster and encourage a culture of open communication with other departments such as housekeeping and front office to ensure requests are actioned appropriately with minimal disruption to guests
  • Handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards, ensuring maintenance team members do the same
  • Undertake special projects as directed

Qualifications

  • A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
  • Strong administrative and computer skills, as well as exceptional stakeholder management and negotiation skills
  • A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
  • Availability to carry out emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set, and/or failure of mechanical systems

Additional Information

Annual Base Salary: $73,359.00 - $85,000.00 (gross) based on qualifications and experience

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