Remediation Resolution Specialist

7 days ago

Sydney, New South Wales, Australia beBeeRisk Full time $120,000 - $150,000

Job Summary:

We are seeking a skilled Remediation Specialist to join our team. This role involves analyzing and remediating customer impacting items, working closely with various teams to ensure effective customer outcomes.

The Remediation Specialist will be responsible for conducting root cause analysis, liaising with customers, and delivering weekly remediation reporting data and stakeholder reporting.

Key Responsibilities:

  • Conduct root cause analysis of identified risks in consultation with the business
  • Liaise directly with customers via telephone contact or written communication, keeping customers up to date with the progress of any remediation activities
  • Work with the Individual Life Line 1 Risk team to ensure incident management and adequate visibility of all items identified requiring remediation
  • Support the formulation of corrective strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals
  • Deliver weekly remediation reporting data and stakeholder reporting

Required Skills and Qualifications:

To be successful in this role, you will have:

  • A financial remediation or operational risk & compliance background
  • Familiarity with the relevant regulatory and legal compliance requirements (e.g. APRA/Life Act) of a life insurance company
  • Computer literacy and a good knowledge of relevant software including MS Excel
  • Knowledge of relevant TAL business unit administrative systems will be highly regarded
  • A strong understanding of the insurance industry, including detailed operational knowledge

Benefits:

As a Remediation Specialist at our company, you will enjoy a dynamic and inclusive work environment that values collaboration, accountability, and continuous learning. We offer opportunities for growth and development, as well as a competitive compensation package.

Additional Information:

Our company is committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to contribute their best. We believe in the importance of leadership development, employee recognition, and community involvement.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as strong communication and interpersonal skills. They will be able to work effectively in a fast-paced environment and prioritize multiple tasks and projects simultaneously.

Working Hours:

This is a full-time position, and the selected candidate will be required to work regular business hours, with occasional flexibility to meet deadlines and deliver results under pressure.

Health and Safety:

Our company prioritizes the health, safety, and wellbeing of our employees, and we expect all staff members to adhere to our code of conduct and comply with relevant health and safety regulations.

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