Security Solutions Manager

4 weeks ago


Darwin, Northern Territory, Australia people2people Full time
Job Summary:

As a seasoned Service Support Manager, you will oversee a dynamic team to ensure timely and effective resolution of client issues. Develop and implement strategies to improve service delivery and customer satisfaction. Collaborate with clients to understand their security needs and provide tailored solutions. Monitor and analyze service performance metrics to drive continuous improvement. Train, mentor, and motivate the support team to achieve their full potential.

Key Responsibilities:
  • Lead a team to resolve client issues efficiently.
  • Develop strategies to enhance service delivery and customer satisfaction.
  • Work with clients to understand their security requirements.
  • Analyze service performance metrics to drive improvement.
  • Train and mentor the support team.

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • The chance to work with cutting-edge security technology and solutions.

Qualifications:
  • Proven experience in a service support management role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with a focus on data-driven decision-making.
  • Commitment to providing exceptional customer service.


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