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Building High-Performing Teams

2 weeks ago

Sydney, New South Wales, Australia beBeeImplementation Full time $180,000 - $240,000
Implementation Leader

Rippling is a pioneering company that streamlines workforce systems for businesses. Our mission is to provide a seamless employee lifecycle experience.

The ideal candidate will be an experienced operational leader with a proven track record of building and scaling high-performing teams. You will manage, mentor, and empower your team to meet and exceed key performance metrics in areas such as customer experience, time to value, product adoption, and team productivity.

You will collaborate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure a smooth customer onboarding experience. Your ability to leverage data-driven insights to optimize processes and improve efficiency will be crucial to your success.

As the leader of the APAC Implementation segment, you will report directly to the Sr. Director of Implementation and work closely with senior leadership teams.

Key Responsibilities:
  • Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships
  • Execute quarterly plans aligned with business objectives
  • Track, monitor, and continuously improve performance on key metrics and KPIs
Requirements:
  • 8+ years of experience leading an Implementation or Customer Success team within a fast-paced environment, startup, or SaaS organisation
  • Experience hiring and managing a distributed team
  • Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
Benefits:
  • A collaborative and inclusive team culture
  • Opportunities for professional growth and development
  • A chance to make a meaningful impact on the business

We are an equal opportunity employer committed to diversity and inclusion.

Learn more about our commitment to accessibility and accommodations here.