Customer Experience Delivery Specialist

1 week ago

Adelaide, South Australia beBeeCustomerService Full time $72,000 - $96,000
Job Title: Client Coordinator

This role involves managing multiple projects for a customer brand from project start through to site, including after-delivery support.

About the Role:

  • End-to-end administration throughout the project's lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand.
  • Communicate with clients on a regular basis to provide status updates on projects
  • Coordinate project specific product and materials procurement
  • Analyse data and drive continuous improvement initiatives
  • Log and action client feedback, provide resolutions and outcomes within service response times
  • Build and maintain key relationships with internal and external stakeholders
  • Focus on customer service and client experience

About You:

  • You will share a passion for delivering exceptional customer experiences and be aligned to our core values; better together, be accountable, people matter and think bigger.
  • In addition, you will have experience in a customer-centric administration role including scheduling, planning and coordination of high-volume jobs.
  • Thrive in a fast-paced high-volume work environment, efficiently prioritising tasks and maintain accuracy while meeting crucial deadlines.
  • Be an efficient and effective communicator, with the ability to engage with stakeholders on all levels.
  • Proficient in client negotiation and resolution, showcasing a strategic problem-solving approach and the ability to think quickly in situations.
  • Demonstrates a strong customer service focus, ensuring client satisfaction through responsive and attentive interactions
  • Experience within building and construction industry (highly desirable)
  • Confident, bubbly personality, committed to working as one team

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply.

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