Customer Service Representative

3 weeks ago


Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster.

24 hours per week:

  • Tuesday, Wednesday, Thursday, Friday: 9.30 - 4

Delivering a Seamless Banking Experience

As the public face of the Commonwealth Bank of Australia, the Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Our team members positively impact our customers' lives, and are there for them when they need us. We're looking for a Customer Service Representative to join our Coburg Branch team.

Key Responsibilities

  • Responding to customers' transactional banking needs, delivering a seamless customer experience
  • Processing transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX
  • Completing financial health checks to assess customers' needs, identify any changes, or needs for specific products or services
  • Assisting with Cash/ATM procedures
  • Educating and demonstrating our in-branch technology and digital banking options for customers
  • Adhering to the Bank's processes and procedures, including accurately reconciling transactions, reviewing customers' financial positions, and championing our strong risk culture

We're interested in hearing from people who have:

  • A genuine passion for Customer Service and are looking to kick-start their career in Banking with this entry-level position
  • A genuine interest in improving the financial wellbeing and lives of our customers
  • The ability to ask the right questions, respond to customers' needs, and refer them to the relevant team members in order to better serve their needs
  • Excellent communication skills and a willingness to contribute to a collaborative culture
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions

At the Commonwealth Bank of Australia, you'll help customers make the right financial decisions and achieve their dreams.

We're committed to making a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support, please contact HR Direct on 1800 989 696.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Customer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...


  • Melbourne, Victoria, Australia Empire Group Full time

    We are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. As a representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.Key Responsibilities:* Respond to customer inquiries via phone, email, and chat* Resolve...


  • Melbourne, Victoria, Australia Coles Full time

    We're looking for a Customer Service Representative to join our team at Coles. As a representative, you'll be the first point of contact for our customers, providing exceptional service and support.What does the role involve?As a Customer Service Representative, you'll be responsible for:Providing excellent customer service and resolving customer...


  • Melbourne, Victoria, Australia Woolworths Full time

    As a Customer Service Representative at Woolworths, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be responsible for handling customer inquiries, resolving issues, and providing product information. If you have a passion for delivering outstanding customer...


  • Melbourne, Victoria, Australia Woodforde Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Woodforde Group. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide top-notch...


  • Melbourne, Victoria, Australia Great Southern Bank Full time

    Customer Service RepresentativeAt Great Southern Bank, we're looking for a skilled Customer Service Representative to join our team. As a key point of contact for our customers, you'll provide exceptional support and service, helping them achieve their financial goals.Key Responsibilities:Provide personalized support to customers through various channelsHelp...


  • Melbourne, Victoria, Australia bta Sales Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at bta Sales. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling phone and email enquiries, and managing orders from start to finish.Main ResponsibilitiesProvide outstanding customer service through phone...


  • North Melbourne, Victoria, Australia VISY Full time

    Customer Service RepresentativeVisy is a leader in the recycling industry, and we're seeking a skilled Customer Service Representative to join our team.Deliver exceptional customer service through effective issue resolutionBuild strong relationships with internal and external stakeholdersProvide timely and accurate information to customersAs a Customer...


  • Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    We are seeking enthusiastic customer service professionals to join our team at the Commonwealth Bank of Australia.The Retail Banking Services team delivers a seamless banking experience to millions of customers. As a Customer Service Representative, you will be the public face of the bank, responding to customers' transactional banking needs and delivering a...


  • Melbourne, Victoria, Australia gorman Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy problem-solving? We're seeking an experienced Customer Service Representative to join our growing team at Gorman.Key Responsibilities:Provide top-notch customer service via phone, email, and chatResolve...


  • Melbourne, Victoria, Australia Woodforde Group Full time

    Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Woodforde Group. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner.Key...


  • Melbourne, Victoria, Australia City Facilities Management Full time

    Customer Service Representative OpportunityCity Facilities Management is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving incidents, and ensuring a swift and efficient service.Key Responsibilities:Manage a high...


  • Melbourne, Victoria, Australia bta Sales Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling phone and email enquiries, and managing orders from start to finish.Key ResponsibilitiesProvide outstanding customer service through...


  • Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo and Adelaide Bank is a bank that values community and customer relationships. We're looking for a skilled Customer Service Representative to join our team.Key ResponsibilitiesProvide exceptional customer service and support to our clientsDevelop and maintain strong relationships with customersStay up-to-date with our products and services to...


  • Melbourne, Victoria, Australia Pace Appointments Full time

    Customer Service RepresentativeOur client, a well-established International Freight Forwarder, is seeking a skilled Customer Service Representative to join their dynamic team. Based in the Western Suburbs, you will be responsible for providing exceptional service to clients, managing purchase orders, and ensuring seamless cargo tracking.The Position:You will...


  • Melbourne, Victoria, Australia SS&C Solutions Pty Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact centre team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Respond to customer...


  • Melbourne, Victoria, Australia Weploy Full time

    Unlock Your Potential with WeployAre you a motivated and results-driven individual looking for a challenging role in a dynamic environment? Do you have a passion for delivering exceptional customer experiences? We're seeking a skilled Customer Service Representative to join our team at Weploy!About the RoleWe're looking for a highly organized and efficient...