IT Support Professional

1 week ago


Sunshine Coast, Australia beBeeService Full time $90,000 - $120,000
Job Overview

We are seeking a motivated IT professional to join our team on the Sunshine Coast. This is an exciting opportunity for someone who enjoys solving problems, building strong relationships, and continuously developing their skills.

About the Role

As the Level 2 Service Desk Technician, you will be responsible for providing hands-on IT support to ensure staff have the tools and technology they need to succeed. Your key responsibilities will include:

  • Delivering quality customer service and Level 2 IT support.
  • Managing and resolving tickets within an ITIL-based service desk environment.
  • Supporting Microsoft 365, Exchange, Azure AD, and networking issues.
  • Assisting with virtual desktop environments and mobile device management.
  • Troubleshooting with a methodical approach to identify and resolve issues.
  • Supporting technology upgrades, training, and continuous improvement initiatives.

Requirements

To be successful in this role, you will need:

  • 2–3 years' experience in customer service delivery with Level 2 IT support (onsite & remote).
  • Strong knowledge of Microsoft 365, Exchange, Azure AD, and network troubleshooting.
  • Experience with ITIL-based ticketing systems and virtual desktop environments.
  • Familiarity with Intune or similar MDM systems (desirable).
  • Excellent communication skills and professional phone manner.
  • A proactive, motivated approach and commitment to professional development.

Qualifications

  • Certificate III in IT (minimum); Diploma in IT Networking highly regarded.
  • Valid driver's licence.

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