Senior Technical Operations Manager

2 weeks ago

Adelaide, South Australia beBeeManager Full time $120,000 - $180,000
Job Description

We are seeking an experienced professional to lead our Support teams in solving complex technical problems for customers worldwide on Ubuntu Server, Desktop, and public cloud.

  • The role entails managing a team of skilled professionals, including skills development and performance management.
  • Operational control, shift scheduling, and accountability for key performance indicators (KPIs)
  • Ensuring that all customer cases are responded to within the SLA, and in a professional manner

The successful candidate will have extensive CLI experience with Linux at a technical level, leadership experience, and preferably team management experience.

Requirements
  • Extensive experience in:
    • Clinical Experience
    • Leadership Experience
    • Tech Support

Benefits

  • Contributing to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop and train support team to match business requirements

About Us

We value exceptional customer experiences and talented teams. If you have a strong passion for delivering outstanding results, we encourage you to apply.

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